1. Introduction
Ideal Laminates Pvt. Ltd. (“we”, “us”, “our”, or “the Company”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you interact with our website (www.ideallaminates.com), our mobile applications, and our other services (collectively referred to as “Services”).
We encourage you to read this policy carefully to understand our practices regarding your personal data. By using our Services, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We collect information to provide better services to all our users, including customers, employees, and business partners. The types of information we collect include:
a. Customer Information
- Personal Details: Name, company name, business address, phone number, email address, and other contact details.
- Business Data: Nature of your business, transaction history, purchase orders, and communications with our sales and support teams.
- Enquiry Data: Information you provide when you submit queries through our website, advertisements, or during business interactions.
b. Employee Information
- Personal Details: Name, employee ID, contact details, job title, and department.
- Attendance Data: Check-in and check-out times, leave records, and attendance logs collected via our dedicated attendance app.
- Location Data: Real-time GPS location and travel routes of sales employees, collected through our GPS tracking app for field force management.
- Work Activity Data entries, client visits, sales reports, and other work-related information entered by employees in our apps.
c. Technical & Usage Data
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Log Data: IP address, browser type, access times, and pages viewed.
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience and analyze usage patterns.
3. How We Use Your Information
We use the information we collect for various business purposes, always in compliance with applicable laws and with respect for your privacy. Our main purposes include:
a. Providing and Improving Our Services
- To process your requests, orders, and transactions efficiently.
- To deliver products and services tailored to your business needs.
- To provide customer support and respond to your queries.
b. Managing Business Relationships
- To maintain accurate records of our customers and business partners.
- To communicate with you regarding your account, transactions, or business opportunities.
- To inform you about updates, new products, or promotional offers relevant to your business.
c. Employee Management
- To record employee attendance and manage payroll processes.
- To monitor sales employees’ locations and activities to optimize field operations and ensure employee safety.
- To evaluate employee performance and support HR functions.
e. Security and Compliance
- To protect our systems and data from unauthorized access or misuse.
- To comply with legal obligations, regulatory requirements, and respond to lawful requests from government authorities.
4. How We Store and Protect Your Data
We understand the importance of safeguarding your information and have implemented robust security measures to ensure its protection.
a. Data Storage
- All data is stored securely on our servers and/or on trusted third-party cloud service providers with strong security protocols
- Access to personal and business data is strictly limited to authorized personnel who require it for their job functions.
b. Data Security
- We use industry-standard encryption, firewalls, and secure access controls to prevent unauthorized access, alteration, disclosure, or destruction of your data.
- Regular security audits and employee training are conducted to ensure ongoing data protection.
c. Data Retention
- We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
- When information is no longer needed, we securely delete or anonymize it to prevent unauthorized access.
5. Sharing and Disclosure of Information
Your privacy is important to us. We do not sell, rent, or trade your personal information to any third party for commercial purposes.
- Internal Use: Information may be shared internally within the Company for legitimate business purposes, such as customer service, sales, and HR management.
- Legal Compliance: We may disclose information to government authorities or law enforcement agencies if required by applicable law, court order, or to protect our legal rights.
- No Third-Party Marketing: We do not share your data with third parties for their marketing or promotional activities..
6. Cookies and Tracking Technologies
Our website and apps use cookies and similar technologies to:
- Remember your preferences and settings.
- Analyze website and app usage to improve functionality and user experience.
- Deliver relevant advertisements and measure their effectiveness.
Managing Cookies:
You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience with our Services.
7. Your Rights and Choices
We respect your rights regarding your personal information, as provided under Indian law.
- Access and Correction: You can request access to your personal data and ask for corrections if any information is inaccurate or incomplete.
- Withdrawal of Consent: Where we rely on your consent to process data, you may withdraw your consent at any time, subject to legal or contractual restrictions.
- Data Deletion: You may request deletion of your personal data, unless we are required to retain it by law or for legitimate business purposes.
To exercise these rights, please contact us at info@ideallaminates.com. We will respond to your request as soon as possible, in accordance with applicable laws.
8. Children’s Privacy
Our Services are intended for use by adults and businesses only. We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
9. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts in Meerut, Uttar Pradesh, India.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through other communication channels.
Your continued use of our Services after any changes to this policy constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Ideal Laminates Pvt. Ltd.
- Address: Gagol Road, Partapur Industrial Area,Partapur, Meerut - 250001,Uttar Pradesh, India
- Phone: (+91)-8929700055
- Email: info@ideallaminates.com
- Website: www.ideallaminates.com
